FAQ (Virtual Users)

Default solution folder, feel free to edit or delete it.

System Requirements (vNet Portal)
To use RD Web Access, your computer must be running at least Internet Explorer 6.0 and a version of Remote Desktop Connection (RDC) that supports at least R...
Fri, 1 Nov, 2013 at 11:44 AM
(Win 7) New Outlook windows appear blank or locked up for several seconds (replies, new emails, reminders, etc.)
Symptoms: When you open an email in a new window, start a reply in a new window, or perform any other tasks that open a secondary Window in Outlook 2013, yo...
Sun, 22 Sep, 2013 at 5:14 PM
Scanning directly from your local scanner to Cloud storage
First, you need to install the TSScan client application. Make sure you have signed completely out of the portal and all vNet applications before installing...
Sun, 22 Sep, 2013 at 5:14 PM
A Hosted Application is Locked Up, Not Responding (vNet)
1)   Program is not responding to commands a)   Minimize and maximize the program b)   Try Closing and Re-opening the program, click ‘Close the ...
Thu, 29 May, 2014 at 1:32 PM
Web Browsing through the Cloud
Web Browsing (Note: Most web browsing is done on your local computer, not on the vNet cloud) 1)  Saving a file from you LOCAL web browser to the clou...
Sun, 22 Sep, 2013 at 5:14 PM
How do I run the Remote Desktop Services ActiveX Control?
If you're prompted to run the Remote Desktop Services ActiveX Client control when you access RD Web Access, do either of the following, depending on yo...
Sun, 22 Sep, 2013 at 5:14 PM
Client Downloads
Use these downloads as directed by a help desk technician.   UniPrint Client TSScan Client RDC7 Client (for Windows XP SP3) Office 2013 Blank...
Sun, 22 Sep, 2013 at 5:14 PM
Public Vs Private computer settings (vNet Portal)
If you connect to the vNet Portal site from a public computer, such as a kiosk computer in a public establishment, or from a computer that you share with ...
Fri, 11 Apr, 2014 at 9:30 AM
Moving files between Local and Cloud storage
  1)  Saving a file from your local computer (or a USB drive) to the cloud a)  Locate the file on your computer using My Computer or My Documents...
Sun, 22 Sep, 2013 at 5:14 PM
Attaching Files to Emails in Outlook
1)  Attach a file already in the cloud (visible through Remote  File Explorer) to an email a)   In the new email window, click the paper clip icon ...
Sun, 22 Sep, 2013 at 5:14 PM