Alltek Help Desk

Downloads 6

• FIX: Reset Remote Desktop Client to resolve connection issue
• Printing Client for New RDP Apps
• Scanning Client for RDP Apps
• RDP Patch Utility for Windows 10 1803
• Windows 7 Client RDP 8 Update - Windows 7 running old version

View all 6

Get support... 2

• Click here to join a Support Session
• Contact the Helpdesk

Getting Started (Virtual Users) 8

• Signing in to the vNet Portal
• Signing into your Webmail
• Syncing your iPhone with Exchange
• Syncing your Android with Exchange
• Accessing Applications from iOS and Android devices (tablets and smartphones)

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FAQ (Virtual Users) 22

• System Requirements (vNet Portal)
• (Win 7) New Outlook windows appear blank or locked up for several seconds (replies, new emails, reminders, etc.)
• Scanning directly from your local scanner to Cloud storage
• A Hosted Application is Locked Up, Not Responding (vNet)
• Web Browsing through the Cloud

View all 22

General issues 7

• Cannot launch RemoteApp, Details button does not activate or error
• Cannot get online and/or connect to hosted services
• Cannot print
• Some buttons do not work in Sharepoint from Internet Explorer 10 & 11
• Cannot save password in SharePoint

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Service Status 1

• View Status of Cloud Services

Payments? 1

• How do I view or pay invoices online?

VPN 1

• VPN will not connect - Computer is not in correct group