To use RD Web Access, your computer must be running at least Internet Explorer 6.0 and a version of Remote Desktop Connection (RDC) that supports at least Remote Desktop Protocol (RDP) 6.1.

To determine the RDP version that RDC supports, start Remote Desktop Connection, click the icon in the upper-left corner of the Remote Desktop Connection dialog box, and then click About. The RDP version that RDC supports is listed in the About Remote Desktop Connection dialog box.

RDC 6.1 supports Remote Desktop Protocol 6.1. RDC 6.1 is included with the following operating systems:

  • Windows Server 2008
  • Windows Vista with SP1
  • Windows XP with SP3
  • Windows 7 & Windows 7 with SP1
  • Windows 8 & 8.1
  • Windows RT 8 & 8.1

The version of RDC in Windows 7 and Windows Server 2008 R2 supports RDP 7.0. Windows 8 supports RDP 8.0. The higher your RDP version, the better the end user experience will be.

Additionally, the Remote Desktop Services ActiveX Client control must be enabled to use the web portal. The ActiveX control is included with RDC 6.1 and the version of RDC in Windows 7 and Windows Server 2008 R2.

The version of RDC that you're using determines which features of RD Web Access are available to you.


To use the vNet system from and Android or iOS device, the free Microsoft Remote Desktop app (RD Client) is required. This can be downloaded from the App Store for iOS or the Play store on Android.


The RD Client Mobile App has the following requirements:

  • Apple iOS 6 or higher
  • Android 4 or higher
  • 3G connectivity with good or excellent signal
  • 4G or 4G LTE highly recommended
  • WiFi is recommended if cell signal is weak


For detailed instructions on setting up mobile devices, CLICK HERE.