If you have not yet installed UniPrint, sign out of your Portal and all hosted application, then CLICK THIS LINK, run the file, and follow the prompts to install the application. You can also bypass UniPrint by manually selecting your default printer from the printers list in any hosted application.
1) What is UniPrint?
a) UniPrint is a specialized printing application designed to deliver faster, more reliable print jobs from the remote applications hosted in our datacenter to your local printer. UniPrint creates a virtual communication channel to your computer, then compresses (shrinks) the print job and streams it directly to your computer as a PDF file, delivering the fastest print experience possible.
2) UniPrint says it can’t deliver the print job, what do I do?
a) If you do not have UniPrint installed on the computer, you must install it first (to check this, look under Start, All Programs for an entry called ‘UniPrint Client’). To install UniPrint, follow the instructions at the top of this article.
b) Once the installation has completed successfully, click Finish and close out of all open windows, reboot your computer, then sign back on to your remote applications to begin printing with UniPrint.
c) IF UNIPRINT IS INSTALLED: Click ‘Start’, ‘Log Off’ to log off the local computer, then log back in and re-launch the virtual application.
3) Problems printing a PDF document
a) If a PDF does not print correctly, try using the UniPrint ‘direct print’ link in Adobe PDF. This is a small blue and white icon that spells out UNI, it will be on the toolbar near the print icon at the top of the Adobe PDF window. You can also click ‘File’, ‘Print to UniPrint’.
4) Change UniPrint Settings
a) Click the small UNI icon in the taskbar (by the clock) and select Settings
b) The most common tweak is to change the print engine, we recommend setting it to use Adobe Acrobat as the print engine, click Save once done